Shipping policy

Shipping Policy

Last Updated: September 2026

Thank you for shopping with us. We are committed to making your shopping experience simple, reliable, and convenient.

1. Shipping Within the UAE

We currently offer delivery across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Orders are usually delivered within 2–5 business days after they have been processed.

Delivery times may vary depending on your location, product availability, weather conditions, public holidays, or circumstances beyond our control.

2. Order Processing

Orders are generally processed within 1–2 business days.

Once your order has been dispatched, you may receive a shipping confirmation with tracking information where available.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery offers.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible UAE orders.

If COD is available for your order, the option will appear during checkout.

Please make sure that your phone number and delivery address are correct so our delivery partner can contact you when required.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Mobile number

  • Building/Villa number

  • Street name

  • Area

  • Emirate

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to:

  • Severe weather

  • Public holidays

  • High order volumes

  • Courier-related issues

  • Incorrect or incomplete address information

  • Circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team and we will assist you.

7. Damaged or Incorrect Orders

Please inspect your package when you receive it.

If your order arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible with your order number and clear photos/videos of the product and packaging.

We will review the issue and provide an appropriate solution according to our return and refund policy.

8. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or cannot be contacted, the courier may make another delivery attempt or return the package to us.

Additional delivery charges may apply for re-shipping in certain circumstances.

9. Contact Us

If you have any questions about your order or delivery, please contact our customer support team:

Email: Aghakhan1983@gmail.com

We are always happy to help.

Thank you for choosing us.